Refund and Return Policy

We stand behind the quality of our products and offer a 35-day return and refund policy for all wholesale orders.

Conditions for returns and refunds:

  • Items must be returned in their original, unused condition with all packaging intact.

  • Refund requests must be submitted within 35 days of the delivery date.

  • Shipping fees for returns are the responsibility of the buyer, except in cases of defective or incorrect items.

  • Once the return is received and inspected, refunds will be processed within 7 business days.

Refunds are issued via the original payment method. For assistance with returns or refunds, please email wholesale@tsubaki-us.com with your order number and details of the issue.

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Our information

We allow reselling on major e-commerce platforms, including:Amazon(100% invoice & authorization letter acceptance for ungating)Walmarte,Bay

  • Address

    125 MAIN STREET,APT 467 LOS ANGLES,CALIFORNIA 90001

  • Phone

    +1(512)328-7843

  • Open hours

    Monday to friday 09:30 - 18:30 saturday & sunday 10:00 - 17:00

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